Shipping policy

Where orders ship from
Every order is packed and shipped by Dear Mother from our shop in Los Angeles, California. That includes orders from partner shops like Binchtopia.

Processing time
Most orders ship within 1–2 business days. During drops and holidays, allow up to 5 business days. Business days are Monday to Friday, not counting US holidays. You’ll get an email with a tracking number when your order ships.

United States
We ship with USPS. Standard shipping is based on order weight and starts at $9.96. Orders of $75 or more ship free. USPS estimates delivery in 2–5 business days after your order ships.

Canada
We ship with FedEx. Rates start at $18 and depend on order weight. FedEx estimates delivery in 5–10 business days after your order ships.

International
We ship worldwide. Rates start at $21.20 for the EU and $30 for all other countries, based on order weight. Carriers estimate delivery in 5–15 business days after your order ships.

Delivery times are carrier estimates and aren’t guaranteed.

Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees by the destination country. These aren’t included in your order total and are paid by the customer. We can’t mark packages as gifts or change their declared value.

Address changes
Please double-check your shipping address at checkout. If you need to change it, email us right away. Once an order ships, we can’t change the address. If a package comes back to us because the address was wrong or incomplete, we’ll reship it once you pay the new shipping cost.

Lost, stolen or damaged packages
If tracking shows your package as delivered but you can’t find it, check with neighbors and your local post office first, then email us. We’re not responsible for packages stolen after delivery, but we’ll help however we can with the carrier. If your order arrives damaged, email us within 7 days with a photo and we’ll make it right.

Questions
Email customerservice@dear-mother.com with your order number.